Refund policy

At Redtail Innovations, many of our products are custom-built to order. Because of this, our return policy depends on the specific type of product you purchase.

Final Sale Items (No Returns)

Due to the custom nature of our design and manufacturing work, we cannot accept returns or exchanges on the following items:

  • Custom Guard Series Pads: Any Guard Series pad made to your custom specs is final sale.

  • Prototypes and Custom Builds: All custom prototypes and one-off designs are final sale.

  • Sale Items and Gift Cards: Clearance items and gift cards cannot be returned.

Note: Only blank (non-custom) Guard Series pads can be returned.

Standard Returns (Eligible Items Only)

For eligible, non-custom items like blank Guard Series pads, we offer a 30-day return policy. You have 30 days from the date you receive your package to ask for a return.

To qualify for a return:

  • The item must be unused, in the same condition you got it, and in its original packaging.

  • You need to show your receipt or proof of purchase.

How to Start a Return

  1. Email us at info@goredtail.com with your order number and the reason for the return.

  2. If your return is approved, we will send you a shipping label and instructions on where to send your package in El Reno, OK.

  3. Please do not send items back without contacting us first. Packages sent without prior approval will be rejected.

Defective or Damaged Products

We stand behind our work. If your custom Guard Series pad or prototype arrives damaged or defective, here is how we handle it:

  1. Check your order right away and email us at info@goredtail.com with photos of the problem.

  2. Defective custom items must be sent back to us so our team can inspect them and verify the defect.

  3. If we confirm the item is defective, we will fix it, replace it, or give you a full refund at no cost to you.

Production and Large Orders

Large production runs are handled on a case-by-case basis. If you run into any issues with a production order, call us at 405-345-7062 or email info@goredtail.com. We will work directly with you to find a fair solution, such as fixing the parts, replacing them, or offering a refund.

Exchanges

The quickest way to get a different item is to return the non-custom item you have. Once we accept the return, you can make a new purchase for the item you want.

European Union 14-Day Right to Cancel

If your order is shipped to the European Union, you have 14 days to cancel or return a standard order for any reason. Items must be unused, in original packaging, and sent back with proof of purchase. Custom products and prototypes are excluded from this rule.

Refunds

We will send you an email once we get and inspect your returned item. If approved, your refund will go back to your original payment method within 10 business days. Keep in mind that your bank may take extra time to post the money to your account. If it has been more than 15 business days since we approved your refund, please email us at info@goredtail.com.